The Roomie, a unit of Adaptsy Technologies Pvt. Ltd, has a well extended and explained privacy policy to take care of the dealings and communications. The privacy policy has been elaborated in such a way so as to cover all the practices to handle and secure your personal information and all relevant details by The Roomie.
The privacy policy has been designed in such a way so that it is applicable to all the persons or parties who purchase products or services from The Roomie through multiple sales channels (such as website, mobile site, mobile and offline channels including retail offices and call centers) for their own personal use. The policy also applies to every individual who visits the Roomie portals and offices and offline channels.
Being an end user of the Roomie, a customer or client of the company, the individual or party agrees to the points mentioned in the privacy policy of the company and the terms and conditions mentioned herein as per the sales and dealings.
The privacy policy which has been mentioned here on the website is solely for the Roomie and its users/customers and does not apply to any website, mobile sites, mobile apps or other offline channels of our third party partners, even if their presence can be seen on our website or their website has been linked to our portal. We do not take responsibility for anything mentioned outside of our privacy policy and highly recommend our customers to review the privacy statements of the third party mentions on our website with whom you interact to avoid any discrepancy and future errors.
The Roomie is a unit of the Adaptsy Technologies Pvt. Ltd., Haryana and all its subsidiaries are solely responsible for its ownership.
What personal information is collected and how is it utilized?
‘Personal Information’ can be defined as and also includes all the information which is linked to a specific individual or can be used in the identification of an individual such as name, address, contact numbers, email address, method of payment such as bank account details or credit card number, the name of the cardholder, date of expiry of card, travel information such as time and date of departure or hotel check-ins, passengers/individuals, frequent flyers number (if applicable), and any other detail which might be necessary from the customer’s end to carry out a comfortable and hassle free dealing.
During your association with the Roomie i.e when you visit the website to initiate a transaction or look for our services for flight bookings or hotel reservations, we may collect information regarding your internet access such as the domain and host from which you are accessing the internet to browse through our website, details like the internet protocol (IP) address of your computer or mobile and that of the ISP that you are using, and we might also note anonymous statistical data for research purposes. The website and the mobile site utilizes cookies and other tracking technologies as per the features offered on different mediums and this data is used for security reasons and can also used to analyze statistical usage and create patters for our personal use.
However, the website will not use cookies and other tracking technologies to collect your personal information which might be linked to your computer or your network. In case you previously provided identification information and personal details, it is highly likely the identifiable information might have cookies tied to it and which can be used.
If you visit our website to browse through our products/services you will not be asked to supply any form of personal information until and unless you decide to make a purchase or subscribe to any of our services including updates, promotional offers and newsletters. More about these services has been described below.

Making a Purchase

After you have decided the services or products that you wish to purchase from our website and need to avail travel and stay related services through our website, you will be required to provide us with several pieces personal information including your name, contact number, address, payment details such as credit/ debit card number, cardholder’s name, expiration date, billing address, e-mail address and the details of co-travellers or the individuals you will be staying with. Other details which can be asked for include information such as frequent flyers number, if applicable, food preferences and health issues, if any.
All the above mentioned information is required to further process your request to purchase services from our website portal and to complete the process and fulfill your requirements along with a confirmation of your reservations and transactions. This also helps us keep you updated with all the transaction’s status. If the reservations being made are for a group of individuals i.e. individuals other than yourself, you will be required to represent these co-travellers and confirm that each of these travellers have agreed to the privacy policy of the company and do not object your decision to disclose their personal information to our company for reservation purposes.
All the people involved in the transaction must agree to the terms and conditions of the company and procedure which will be used for reservation and cancellation, if applicable.

Member Registration

AThe member registration portal is used to sign up an individual as a member and subscriber of the website and this entitles the person to all the updates, promotional offers and newsletters and is also used in case of bookings for travel or stay or both. If you sign up for membership and use the member registration portal, you will be asked to supply personal information such as Name, address, e-mail address, contact number, Passport number and other relevant information, a unique username for the website and a password validation to register and a password hint is to be supplied to recover your password in case of a lost or forgotten password. You may also supply payment method details such as credit card number, band and expiry date to fasten your payment process. It must also be noted that the card details are safe and secure and we do not save your CVV number or password which is necessary for any online payment. The personal information which is collected online during member registration is used for several reasons which include but are not limited to:
1. Personal Identification and verification
2. Utilized to book and confirm travel and stay throughout the world.
3. It fastens the customer support process and skips the part where the representative might need your details.
4. After analysis, this data might be used to bring changes in our website as per your requirement and needs
5. Confirmation of new user registration and all the bookings and reservations which are made using the portal
6. To make improvements in our services
7. To provide you with offers and promotions (optional)

Surveys

The Roomie values user feedback and opinion and takes every mention into consideration. High priority is given to user advice and opinion to better our services and communication. Because of this reason, we conduct regular surveys, both online and offline to keep in touch with our audience and members alike. Participation in these surveys is solely a choice of the individual.
Usually, these surveys collect information from the users anonymously to get a feedback on the services provided to them and the changes which can be made to the website, mobile site, mobile app and offline channels to better the provisions and to develop a better, more appealing front end with better features, content and offers for the members.
These surveys, being anonymous are solely optional and do not require personal information, unless stated.

Member Profile

A member profile is created and updated to integrate the user with the Roomie family and to prevent long form filling times during bookings and reservations. By filling the profile, you can provide us with common details such as Name, address, travelling preferences, Miles card number, frequent flyer number and other such details which will make it easy for us to provide you with tailor made options for our services.
This information also helps us assist you better in making reservations and bookings as per your requirements. This can help you fill forms pretty quickly since all the mentioned details such as the frequent flyer number and meal preferences would be automatically filled.
Member profile completion also helps the customer get a better user experience while using the website or the mobile app.

Promotions and Sweepstakes

As we expand our services and work towards a better travel and stay experience, we shall keep on conducting promotional offers and sweepstakes to give our customers a chance to win big in the travel and hotel services. To participate in such contests, the user will have to give details including contact and even answer certain survey questions. The contact information provided herein is used by the company to notify the users if they’ve won a prize in the contest. The survey information is used as a feedback to develop our service structures accordingly.
As a member you will also be eligible to receive updates on regular basis about our fare discounts and season offers which will allow you to get discounts on your purchase of our services including fare sales, discounts on hotel bookings, new introductions in our services list and more. However, you may opt out of these promotional updates and sweepstakes notifications at any time as per your will and choice and stop us from sending you these e-mails by unsubscribing from our e-mail lists.

Cookies

Cookies are tiny packets of information which are stored on your computer’s hard drive by the operating browser while browsing through a website and webpages. These cookies can only be read by the server of the website that placed them and belong only to them, and they cannot perform any write activities on your machine. This includes running of external programs on your system, planting viruses or extracting your personal data. The personal information is safe and secure. Use of cookies is very common on the internet and helps websites keep a track of your preferences and searches. The Roomie uses cookies to understanding your requirement from your previous search history and browsing on the website providing you with offers relevant to your needs.
Use of cookies on our website is similar to the use of cookies on any other popular and reputable website on the internet. We do not access you personally identifiable information (PII) and not information such as your name, address, telephone number etc. is gathered by our servers, neither is it stored in the cookies that we place on our website and mobile site, hence, your personal information is safe and secure with us and cannot be passed on to any third party partners.
The only good thing about cookies is that it helps us deliver a better experience to you while you visit and explore our website. The Roomie uses cookies to make efficient delivery of results and optimize the search results in reference with advertisers who offer services similar to your search results. This not only simplifies your choices but also provides you with external options on the other end.
The experience is personalized and an example of the same is the eradication of the need to enter your user name or login every time you visit the website. With the user name already filled, only the password is required to access the members’ area. A cookie only redirects you to the best sellers for products and services that you might be looking for. This also helps us classify the emails that are sent to you in respect with offers and promotions considering you are on the subscribers’ list. None of the information mentioned here is passed to any third part partner or vendor and is solely used by our team to help you get better deals and save on money and provide a better user experience.
Our advertising servers often place cookies which are used for analytical purposes to test the effectiveness and reach of our advertising campaigns. These track the advertisements served by us and helps us understand the technical errors which might be caused and are not yet detected. These are allocated on the website and mobile site and we assure that no PII is gathered through these cookies. The cookies can also be put up by our third party partners who provide travel related products and services which might be useful to you. These cookies are place in order to gather statistical data such as the number of visits to our website per user, your search terms and most prominent searches in order to offer specific offers and deals which might be potentially beneficial to you. None of these gather PII from your computer or network.
The third party advertising companies may also make use of other technologies to analyze and measure the effectiveness of their advertising campaigns and the reach of their products. All of the information there is anonymous and does not affect your working or identity. The anonymous information may include the pattern of your visits to our websites as well as your interest which are further used to attract you to their products by offering target specific services and products. Being an anonymous process, this practice does not link an online activity to an identifiable person or individual.
Cookies are very common while browsing the internet and most of the modern day browsers by default automatically accept cookies through websites. You can always change the default option to block cookies but it is highly advised that cookies are safe and do not access your PII, hence, they should be allowed to get a better browsing experience. The Roomie supports your choice to block any unwanted internet activity on your computer and block any unwanted behavior including cookies, but, it should be noted that blocking cookies on our website might lead to some features and options being disabled, hindering your experience of the website. This may also affect the ability to purchase and book on the website in certain cases on the mobile site and website.
Please keep in mind that blocking cookies from certain websites while giving cookie access to trusted websites is possible and is the best option to prevent the hindrance of that amazing browsing experience.

Automatic Session Logging

Session data is usually known as the information about the connection of your device to the internet and this information is not only anonymous but also prevents any link to personal information. We log generic session data which includes details such as IP address, operating system, browser information etc. which are used while the connection is established and maintained. It also includes all the activities by the user while on the device being connected to the internet.
IP address is the number which allows the web servers such as our website or mobile site on the internet know where the data is to be sent back for the user such as the pages of the website which the user has requested to see or might wish to see.
Collection of session data enables us to get statistical data and analyze user habits such as the items most likely to be clicked by the user, the pattern of the clicks on the mobile site/ website/ mobile app, the number of visitors on each page of the website as well as other important analytical details including the average time for which a user stays online or on the page and the average number of their visits.
Not only this, but session data logging also helps us detect server errors and diagnose problems in the same enabling us to provide better administration for the same. Although these details do not provide an individual identity, but it is possible to determine from a user’s IP address his geographic location as well as his Internet Service Provider (ISP).

Additional Details

Every once in a while, we might reform our services to offer better connectivity and features to our users on the website and the expansion of these services depend on the type of information we receive from you via the means mentioned above. Any queries or details enquired by you will provide us with your contact details such as e-mail address, username etc. to help us solve your issue. This information including the query might be stored for future use to help us assist you better while making bookings and reservations or looking for one of our services.

Where does the Personal Information go? Who is it shared with?
The first and the foremost receiver of your personal information include all the parties involved in the transaction. So, whenever you use our platform to book a flight or reserve a hotel room, we will share your personal details including name, address, e-mail address and other contact information with the airline who will provide you with the flight seat or the hotel where the reservation is made or any other third party involved to enable successful completion of the booking transaction which was initiated.
We take full responsibility of your personal information and do not disclose information without importance and we do not rent or sell your personal information to any third party vendors apart from those who are our alliance partners and are engaged by our company to help us serve our customers better by offering them promotions and offers based on their booking history with our website. These offers and promotions are updated from time to time and are tailor made keeping in mind the preferences of the user.
Another set of filtered information might be shared with our business partners who wish to sell services or products to our users by contacting them and offering them travel related products or services (might be free/ paid/ on trial basis) which will offer the user with a better travel experience. Usual business partners who avail this information include co-branding credit card companies, insurance companies offering travel insurance, loss of personal belongings such as wallet and luggage etc.
Non-personally identifiable information is often used by Roomie to bring change in our online portal to create high quality, more useful online services by running test and statistical analysis to understand user behavior and patterns such as average time spent on the website, favourite options, most attractive pages etc. Based on our results, we may further process this information and forward it to our associates such as suppliers, affiliates, advertisers and other responsible third party partners and potential businesses. This data can further be used to inform these third parties the statistics such as the number of visitors and views.
Apart from our internal departments working on operations to conduct analysis of the patterns and user behavior, we might also hire a third party company to act on our behalf and conduct certain projects such as market research, analysis, surveys and contests and will provide personal information to these third party companies solely for use in these projects which are again projected at improving internal operations of the company.
All the information which is given out to third party alliances is secured by confidentiality agreements and is subjected to be used only for the duration of the specific project. The information provided to vendors, business partners and alliances is used in compliance with specific rules and applicable regulations.

How is our personal information safeguarded and protected?
All the transaction methods on the website including credit card, debit card and net banking payments on the website, mobile site and mobile are protected using payment gateways systems; hence, all your information is secured.
All the personal information including contact details and payment details are transmitted through SSL (Secure Socket Layer) encryption method hence making the safety and security of the data strong. SSL is the best security system when it comes to online protection of information and is a proven coding system which allows the browser to automatically encrypt and scramble the data before sending it over to us.

How to opt out of promotional e-mails and newsletter?
We have an e-mail newsletter list where we send all our subscribers with the latest discounts, offers, deals and promotional campaigns being run to save them on money and get them some amazing deals. This is valid for all the members of the website, but it is an optional service and can be opted out of at any point in time.
You will occasionally receive updates regarding fares, discounts on hotel bookings and any other updates. But if you wish to unsubscribe from the list, all you need to do is go to your account settings on the mobile site or website or the mobile app and unsubscribe from the newsletter email list.
You receive email regarding updates and offers but if there is ever a time when you longer wish to receive these updates and want to stop getting the same, you can click on ‘Unsubscribe’ or contact our customer support unit at 921-524-9444 or write to us at bookings@theroomie.in for any further help.
The Roomie reserves the right to limit membership according to its will and to those who will accept the e-mails.

What other information about privacy is important?
On our website, mobile site and mobile app we take full care of your privacy and information but it should be noticed that advertisers and other third party associates often have links to their websites on our portals and when you click on any of those links, you are leaving our website, hence, you are no longer under our privacy policy and we are not responsible for any activity which takes place on their website.
We advise you to go through their privacy policy before initiating any action or request since they could have malicious software ready to be installed on your system or they could gain access to your personal information and misuse the same. You are solely responsible for all your details online including personal information, passwords as well as membership account information and should stay alert and activity with reference to this information.
In addition to this, The Roomie may disclose your personal information in case of a legal action regarding the individual or if required to do by the law, court order or any other legal or government body or law enforcing authority of the country. If the company is acquired by a different party, all of the acquired information is likely to be transferred to the new owner in connection with such an acquisition.
We, as a private organization keep reviewing our privacy policy from time to time and regular changes may be made to the same with reference to the review. So, it is very important for you to understand that this page might undergo regular changes and that you should keep yourself updated with our policy. It is advised to bookmark this page to regularly check and review the changes which have been made here.to update yourself with the latest version.
Once you have gone through this and you feel that there is a discrepancy or a concern regarding the same you may contact our customer care or write to our customer support. We will respond to all reasonable request, enquiries and suggestions.
We would also advise you to understand all the policies of the company mentioned here above before availing the services to prevent any errors while availing the services and in case of any queries you can always contact our customer support who would be willing to guide regarding the specific clause. It is also important for you to understand the importance of the privacy policy which ensures a clean and legal dealing between the user and service provider without any invasion of personal space and information. We work hard to provide you the best experience and hope that our efforts pay well.

Thank you for using the website, hope you have a good experience.